Overview

We stand behind the quality of our products and want you to be happy with your purchase. If something isn’t right, please contact us first — we’ll always do our best to resolve any issue quickly and fairly.

Returns & Issues

If you need help with an order, damaged item, or product issue, please get in touch within 14 days of delivery.

We may offer a return, replacement, or refund depending on the situation.

To help us resolve things quickly, please include:

Your order number
A brief description of the issue
Photos where relevant

Refunds

If a refund is approved:

It will be issued to your original payment method
Processing typically takes 5–10 business days after approval

Shipping costs may be refunded where the issue is due to our error (such as damaged or incorrect items).

Exchanges & Replacements

If a product arrives damaged or develops an issue, we may offer a replacement or alternative solution instead of a return, depending on the situation.

We’ll always aim to find the fastest and fairest outcome for you.

Shipping Returns

If a return is needed, we’ll provide instructions.

In most cases, customers are responsible for return shipping unless the item is defective or incorrect.

We recommend using a tracked service, as we cannot take responsibility for items lost in transit.

Legal Compliance

This policy is governed by the laws of the State of California, USA. Nothing in this policy affects your statutory rights under applicable consumer protection laws.